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Last Update: 13 Dec 2017
Version 8.0.2c

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For more enquiries, please contact us:
Address :
Department of Agriculture Sarawak, 7 & 12-17th Floor, Menara Pelita,
Jln. Tun Abdul Rahman Yakub, Petra Jaya, 93050 Kuching, Sarawak
Tel. No.: 082-441000   Fax No.: 082-447821
Email : 

For more enquiries, please contact us:

Address :

Department of Agriculture Sarawak, 7th, 12-14, 16-17th Floor, Menara Pelita, Jln. Tun Abdul Rahman Yakub, Petra Jaya, 93050 Kuching, Sarawak

Tel. No.:  082-441000  
Fax No.:  082-447639 (Director Office), 
                 082-446039 (Human Resource)

Email : 

Client's CharterClient's Charter

(Revised - 2016)

NO. PRODUCT/SERVICES STANDARD
1.0 AGRICULTURE DEVELOPMENT PROJECTS  
1.1 Applications for agricultural development  projects Throughout the year
1.2 Approval of project application for the following year November of the preceding year
1.3 Supply of agriculture inputs to project participants July
1.4 Supply of planting materials, fish fry and livestock breed Recommended varieties/breed
     
2.0 REGULATORY AND ENFORCEMENT  
2.1 Issuance of animal and animal product import permits  [Intertek] Two (2) working days
2.2 Approval of license for livestock farms, abattoirs and feed Ninety (90) working days
2.3 Issuance of plant, plant products and regulated articles
import permits and Phytosanitary Certificates  [Intertek]
Three (3) working days
2.4 Issuance of permit for establishment of pond or lake for aquaculture Ninety (90) working days
     
3.0 FARMER'S INSTITUTION  
3.1 Certification of FO's Financial audit report after endorsement by
 its Board Of Directors.
Ten (10) working days
3.2 Farmers'Organisation Statutory Meeting (AGM) Schedule;  
  I.   Small Agriculture Units May, 31
  II.  Area Farmers' Organisation July, 31
  III. State Farmers'Organisation September, 30
3.3 Frequency of Meeting for Farmers'Organisation Board of Director 6 times / year
     
4.0 HUMAN RESOURCE DEVELOPMENT  
4.1 Agriculture Certificate Course [Intertek] 100 students/year
4.2 Farmers short courses at the seven (7) Agriculture Training centres. 30 courses/year
4.3 Entrepreneur Food Processing Course 25 participants/year
     
5.0 LABORATORY AND ANALYTICAL WORK  
5.1 Laboratory Analytical service (soil, plants, fertilizer residue) Ninety (90) working days
5.2 Laboratory Analytical service (Pesticide residue) [Intertek] Thirty (30) working days
5.3 Veterinary Diagnostic Service Sixty (60) working days
     
6.0 HUMAN RESOURCE MANAGEMENT  
6.1 Preparation of department staff retirement document Eight (8) months before retirement
     
7.0 AGRICULTURE INFORMATION AND STATISTIC  
7.1 Provision of Soils information Two (2) working days
7.2 Production of Annual Agricultural Statistics September
     
8.0 PAYMENT TO SUPPLIER/CONTRACTOR Fourteen (14) working days

Note:  Services indicated with [Intertek] has been awarded with ISO 9001 Certification